Have a few burning questions that we haven't hit on yet...
Check out the 411 below on everything you’ll need to know prior to your stay. If you need more info, simply reach out to us by sending an email or calling us at (414)-374-4766.
What is the parking situation?
Valet parking is available for $10 for day parking and $44 for overnight parking.
Street parking and paid garage parking (not affiliated with The Iron Horse Hotel) are also available.
Do you have adjoining rooms?
You know...with the door in between the rooms.
Yes. If you would like adjoining rooms, please call the front desk and we will do our best to accommodate your needs.
Do you have ADA compliant rooms?
Yes, we offer a variety of accessible rooms to guests.
Our guest rooms feature roll-in accessibility and accessible transfer. Please see ADA Accessibility under our “rooms” section for specific room features, visit our accessibility page.
Do I need to provide a credit card in order to book my room?
You bet — In order to guarantee your room, we will need that credit card.
The Iron Horse Hotel requires you to provide a credit card number at the time of reservation, either by phone or online. Your credit or debit card will not be charged until you arrive at the hotel unless you select a pre-payment option.
What is your cancellation policy?
You gotta give us at least a two day notice...
The Iron Horse Hotel requires that you cancel your hotel room at least 48 hours before your scheduled check-in time (4 p.m. CST on the day of arrival). If you fail to cancel by that time, you are subject to a cancellation fee of room and tax for one night. To cancel your reservation, please find your confirmation number and call our reservations department or front desk ambassadors at 414-374-4766
How can I make a special request regarding my stay?
Turn your stay into something really friggin' great!
Our goal is to ensure every guest has a memorable visit. We will do our best to accommodate any requests. Special requests can be made while booking your room online or by telephone with our reservations department. Forget to make your request prior to your stay? Simply speak to one of our front desk ambassadors, who will do his or her best to accommodate your request.
How do I modify my reservation?
We get it...things tend to change once in a while.
To modify your reservation, please find your confirmation number and call our reservations department or front desk ambassadors at 888.543.4766 and we will do our best to accommodate your changes.
Are dogs allowed to stay at the hotel?
Fur babies give The Iron Horse Hotel two paws up!
Yes! We gladly welcome dogs of all sizes. If you’re bringing a furry friend during your stay, please let us know when you reserve your room. There is a $100 pet fee. To give your doggie the VIPooch treatment, check out our Big Dog Package.
Does the hotel accept walk-in reservations?
Planning ahead is your best bet. But if you find yourself here, you can still come on in.
If you would like to stay at the hotel, please visit the front desk where one of our front desk ambassadors will be happy to create a reservation for you, pending availability.
Do you have a loyalty program?
We don't. But we'd still like to welcome you as our guest anyway.
We also strive to create memorable (and rewarding) experiences for all of our guests during their stay.
May I ship items prior to my arrival?
Ship away. We gladly accept any items sent prior to your stay.
We kindly ask that you inform our reservations department or one of our front desk ambassadors so it may be notated on your reservation. Please include an email contact. There will be a $15 holding fee.
What if I forgot a personal care item?
Happens to all of us at one time or another.
The Iron Horse Hotel strives to anticipate our guests every need. We keep many personal care items on hand, like toothbrushes, on hand for guests who need them.
Please feel free to contact us directly about any other questions you may have!